Shipping Policy

Last updated: October 9, 2026

At TorqdCarbon, we are committed to delivering your automotive upgrades safely and efficiently. Please review our shipping policy for information about order processing, shipping, delivery timelines, and tracking.

Order Processing

Orders are processed after payment has been successfully received. Processing times vary depending on product availability, customization requirements, and order volume.

In-Stock Products: Products currently in stock are shipped immediately after payment confirmation, subject to carrier pickup schedules and business operating days. Delivery times will depend on the shipping destination and selected shipping method.

Custom Wheels: Custom wheels require an estimated 30–45 days door-to-door, from the time the order is confirmed until delivery at the customer's shipping address. This timeframe includes the production and shipping process. Actual delivery times may vary due to production schedules, shipping carrier delays, customs processing, or other circumstances beyond our control.

Orders are not shipped on weekends or holidays. Any applicable processing or production time is separate from standard carrier transit times unless otherwise specified.

Shipping Rates and Delivery Estimates

Shipping costs and available delivery options are calculated at checkout based on the shipping destination, package dimensions, weight, and selected shipping method.

Estimated delivery dates are provided for guidance only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, customs processing, or other circumstances beyond our control.

Oversized or specialized automotive components may be subject to different shipping rates or delivery arrangements.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow time for the carrier to update tracking details after the shipment has been processed.

Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you need to correct your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

TorqdCarbon is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer.

Delayed, Lost, or Missing Packages

If your order has not arrived within the carrier's estimated delivery window, please check your tracking information first.

If the package appears lost, has stopped receiving tracking updates, or is marked as delivered but cannot be located, contact us so we can help investigate the issue with the shipping carrier.

Delivery investigations and resolutions may depend on the carrier's policies and findings.

Damaged Shipments

Please inspect your order upon delivery. If your package or product arrives damaged, contact us promptly and include your order number, photographs of the damage, and photographs of the original packaging.

Please retain all packaging materials until the issue has been reviewed. We will assess the information provided and determine the appropriate next steps in accordance with our applicable policies.

International Shipping

International shipping availability, rates, and delivery estimates depend on the destination and available shipping services.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.

Customs clearance may also affect delivery times, including the estimated 30–45-day delivery window for custom wheels.

Incorrect Items or Fulfillment Errors

If you receive an item different from the one you ordered, please contact us with your order number and supporting photographs. We will review the issue and work with you to determine