Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a standard return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Torqdcarbon@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at Torqdcarbon@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Fitment and Functionality Issues

Every TORQD steering wheel is precision-engineered for the vehicle specified at the time of purchase. If your TORQD steering wheel cannot be properly installed on the specified vehicle, or if it does not function as expected with the vehicle’s compatible factory airbag, buttons, controls, or other components, please contact us within 30 days of delivery.

We will work with you to determine whether the issue is related to the product, installation, vehicle compatibility, or another factor. If the issue is determined to be caused by a defect, incorrect fitment, or other product-related issue with the TORQD steering wheel, we will provide instructions for returning the product and, where applicable, offer a replacement or refund.

The steering wheel must not have been modified, altered, damaged, or improperly installed. We may request photos, videos, installation details, or other information to evaluate the issue before approving a return or replacement.

If the steering wheel fits and functions as intended but the customer simply changes their mind, the standard 30-day return policy applies.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products, special orders, or personalized products, unless the product is defective, incorrectly manufactured, incorrectly fitted for the vehicle specified at the time of purchase, damaged during shipping, or otherwise does not function as expected due to an issue with the product.

Custom or personalized steering wheels are not eligible for return solely because the customer changes their mind, ordered the wrong customization, or no longer wants the product.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards, except where required by applicable law or where the item is defective or otherwise covered under the Fitment and Functionality Issues section above.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

For fitment or functionality issues determined to be related to the TORQD product, we may offer a replacement at our discretion instead of a refund.

European Union 14 Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, subject to applicable law.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at Torqdcarbon@gmail.com.